:root{--blue: #3b9bc6;--blue-dark: #2b7ba0;--blue-light: #e8f5fb;--orange: #e8552a;--bg: #f4f8fa;--card: #ffffff;--text: #1e2b33;--muted: #7a8b94;--border: #dde8ee;--red: #d63a2f;--green: #2e9e5b}*{box-sizing:border-box;margin:0;padding:0}html,body,#root{height:100%}body{font-family:-apple-system,Segoe UI,Roboto,sans-serif;background:var(--bg);color:var(--text)}button{cursor:pointer;font:inherit}input,textarea,select{font:inherit;color:inherit}.login-wrap{height:100%;display:flex;align-items:center;justify-content:center;background:linear-gradient(160deg,var(--blue-light),#fff 60%)}.login-card{background:var(--card);padding:36px 32px;border-radius:16px;width:340px;box-shadow:0 8px 40px #2b7ba026;display:flex;flex-direction:column;gap:12px;text-align:center}.login-logo{width:84px;height:84px;margin:0 auto}.login-card h1{font-size:22px;color:var(--blue-dark)}.login-sub{color:var(--muted);font-size:14px;margin-bottom:8px}.login-card input{padding:12px 14px;border:1px solid var(--border);border-radius:10px;font-size:16px}.login-card input:focus{outline:2px solid var(--blue);border-color:transparent}.login-card button{padding:12px;background:var(--blue);color:#fff;border:0;border-radius:10px;font-size:16px;font-weight:600}.login-card button:disabled{opacity:.5}.login-err{color:var(--red);font-size:14px}.app{height:100%;display:flex;flex-direction:column}.topbar{display:flex;align-items:center;gap:14px;padding:8px 16px;background:var(--card);border-bottom:1px solid var(--border);flex-wrap:wrap}.top-logo{width:36px;height:36px}.top-title{font-weight:700;color:var(--blue-dark);font-size:17px}.top-stats{display:flex;gap:16px;font-size:13px;color:var(--muted);flex:1;flex-wrap:wrap}.top-stats b{color:var(--text)}.stat-esc b{color:var(--red)}.top-user{display:flex;align-items:center;gap:10px;font-size:14px}.ws-dot{width:9px;height:9px;border-radius:50%;display:inline-block}.ws-on{background:var(--green)}.ws-off{background:var(--red)}.cols{flex:1;display:flex;min-height:0}.col-clients{width:340px;min-width:280px;background:var(--card);border-right:1px solid var(--border);display:flex;flex-direction:column}.col-chat{flex:1;min-width:0;display:flex;flex-direction:column;position:relative}.search{margin:10px;padding:10px 12px;border:1px solid var(--border);border-radius:10px}.filters{display:flex;gap:6px;padding:0 10px 8px;flex-wrap:wrap}.chip{border:1px solid var(--border);background:#fff;border-radius:20px;padding:4px 10px;font-size:12px;color:var(--muted)}.chip-on{background:var(--blue);border-color:var(--blue);color:#fff}.client-list{flex:1;overflow-y:auto}.client-card{display:flex;gap:10px;padding:10px 12px;border-bottom:1px solid var(--border);cursor:pointer;align-items:center}.client-card:hover{background:var(--blue-light)}.client-card.active{background:var(--blue-light);border-left:3px solid var(--blue)}.client-card.escalated{background:#fdecea;border-left:3px solid var(--red)}.ava{width:44px;height:44px;border-radius:50%;object-fit:cover;flex-shrink:0}.ava-ph{background:var(--blue);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:18px}.cc-mid{flex:1;min-width:0}.cc-top{display:flex;align-items:center;gap:6px}.cc-name{font-weight:600;font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.src-badge{font-size:10px;font-weight:700;padding:2px 6px;border-radius:6px;color:#fff;flex-shrink:0}.src-vk{background:#07f}.src-tg{background:#29a9eb}.src-max{background:#7b46d9}.src-site{background:var(--orange)}.cc-last{font-size:13px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:2px}.draft-dot{margin-right:4px}.cc-right{display:flex;flex-direction:column;align-items:flex-end;gap:3px;flex-shrink:0}.cc-time{font-size:11px;color:var(--muted)}.unread{background:var(--orange);color:#fff;border-radius:10px;min-width:20px;height:20px;font-size:12px;display:flex;align-items:center;justify-content:center;padding:0 5px;font-weight:700}.st{font-size:10px;padding:1px 6px;border-radius:6px;background:var(--blue-light);color:var(--blue-dark)}.st-эскалация{background:#fdecea;color:var(--red);font-weight:700}.st-закрыт{background:#eee;color:var(--muted)}.st-в-работе{background:#e7f6ec;color:var(--green)}.empty{padding:30px;text-align:center;color:var(--muted)}.chat{display:flex;flex-direction:column;height:100%;min-height:0}.chat-head{display:flex;align-items:center;gap:10px;padding:10px 16px;background:var(--card);border-bottom:1px solid var(--border)}.ch-info{flex:1;min-width:0}.ch-name{font-weight:700;font-size:15px}.ch-sub{font-size:12px;color:var(--muted)}.st-select{padding:6px 10px;border:1px solid var(--border);border-radius:8px;background:#fff;font-size:13px}.esc-banner{background:#fdecea;color:var(--red);padding:8px 16px;font-size:13px;font-weight:600}.chat-body{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:8px}.bubble-row{display:flex}.bubble-row.left{justify-content:flex-start}.bubble-row.right{justify-content:flex-end}.bubble{max-width:72%;padding:8px 12px;border-radius:14px;font-size:14px;line-height:1.45}.b-in{background:var(--card);border:1px solid var(--border);border-bottom-left-radius:4px}.b-out{background:var(--blue);color:#fff;border-bottom-right-radius:4px}.b-author{font-size:11px;font-weight:700;opacity:.85;margin-bottom:2px}.b-text{white-space:pre-wrap;word-break:break-word}.b-time{font-size:10px;opacity:.6;text-align:right;margin-top:3px}.b-photo{max-width:240px;max-height:240px;border-radius:8px;display:block;margin:4px 0}.b-audio{max-width:240px;margin:4px 0}.b-att{font-size:12px;opacity:.7}.draft-panel{background:var(--card);border-top:1px solid var(--border);padding:10px 16px;display:flex;flex-direction:column;gap:8px}.send-err{color:var(--red);font-size:13px}.draft{border:1px solid var(--blue);border-radius:12px;padding:10px 12px;background:var(--blue-light)}.draft-esc{border-color:var(--red);background:#fdecea}.draft-err{border-color:#e0a800;background:#fdf6e3}.draft-head{display:flex;justify-content:space-between;align-items:center;font-size:13px;font-weight:600;margin-bottom:6px;gap:8px;flex-wrap:wrap}.conf{font-size:11px;padding:2px 8px;border-radius:8px;font-weight:700}.conf-hi{background:#e7f6ec;color:var(--green)}.conf-lo{background:#fdf6e3;color:#b8860b}.draft-text{font-size:14px;white-space:pre-wrap;margin-bottom:8px}.draft textarea{width:100%;border:1px solid var(--border);border-radius:8px;padding:8px;resize:vertical}.draft-btns{display:flex;gap:8px;flex-wrap:wrap}.btn-primary{background:var(--blue);color:#fff;border:0;border-radius:8px;padding:8px 14px;font-weight:600;font-size:13px}.btn-primary:disabled{opacity:.5}.btn-sec{background:#fff;color:var(--blue-dark);border:1px solid var(--blue);border-radius:8px;padding:8px 14px;font-size:13px}.btn-ghost{background:none;border:0;color:var(--muted);font-size:13px;text-decoration:underline}.own-row{display:flex;gap:8px;align-items:flex-end}.own-row textarea{flex:1;border:1px solid var(--border);border-radius:10px;padding:10px 12px;resize:none;max-height:120px}.own-row textarea:focus{outline:2px solid var(--blue);border-color:transparent}.own-row .btn-primary{font-size:17px;padding:9px 16px}.no-sel{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;color:var(--muted);gap:12px}.no-sel img{width:90px;opacity:.4}.back-btn{display:none}@media (max-width: 760px){.col-clients{width:100%;min-width:0}.cols.has-sel .col-clients{display:none}.cols:not(.has-sel) .col-chat{display:none}.back-btn{display:block;position:absolute;top:8px;right:10px;z-index:5;background:var(--card);border:1px solid var(--border);border-radius:8px;padding:6px 10px;font-size:13px}.chat-head{padding-right:100px}.top-stats{display:none}.bubble{max-width:88%}}